Refunds and cancellations

You can cancel an order for a full refund at any time before we have sent it (for mail) or delivered it (for reports and packs). Email contact@brightsteptech.com with your order email address.

If we cannot complete an order, or we make a mistake (wrong address printed, missing pages, late posting), we refund it in full or send it again free, as you prefer.

Once a letter is posted or a report is delivered, the order is complete and is normally not refundable, because the work and postage are already spent. If you are unhappy with it, write to us and we will put it right.

Refunds go back to the card you paid with, usually within 5 to 10 working days. All orders are one-time payments; nothing renews.